Introduction At Rakkas Restaurant & Lounge (“we,” “our,” or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, interact with us, or use our services.
By using our website and services, you agree to the terms outlined in this Privacy Policy. We may update this policy occasionally, so we encourage you to check back regularly.
Who We Are Rakkas Restaurant & Lounge operates a premium shisha lounge and restaurant located at 369 Green Lanes, Finsbury Park, London N4 1DY. For any privacy-related enquiries, you can reach us at:
Address: 369 Green Lanes, Finsbury Park, London N4 1DY
Email: info@rakkas.co.uk
What Information We Collect We may collect the following types of personal information:
Contact Information: Name, email address, phone number, and postal address.
Booking Information: Details provided when making a reservation or placing an order.
Payment Information: Billing details and payment transactions (processed securely via trusted third-party providers).
Website Usage Data: Information about how you use our website, including IP address, browser type, and browsing activity.
Marketing Preferences: Your preferences regarding promotional materials and event updates.
How We Use Your Information We use your personal data to:
Process and confirm reservations or orders.
Communicate with you regarding bookings, enquiries, or updates.
Personalise and improve your experience on our website.
Comply with legal and regulatory obligations.
Send you information about special offers, events, or news (with your consent).
Legal Basis for Processing Your Data We process your personal data based on:
Contractual obligations (e.g., to deliver services you have requested).
Legitimate interests (e.g., to improve our service and customer engagement).
Compliance with legal requirements.
Your consent (e.g., for receiving marketing communications).
Sharing Your Information We do not sell or rent your personal information. We may share your data in the following cases:
Service Providers: With trusted partners who assist with payment processing, communication, hosting, or analytics.
Legal Requirements: When necessary to comply with legal obligations.
Business Changes: If Rakkas Restaurant & Lounge undergoes a change in ownership or structure, your information may be transferred accordingly.
Data Retention We keep your personal information only for as long as necessary, including:
Reservation and transaction data for up to 6 years.
Marketing preferences until you opt out.
Website analytics data for up to 2 years.
Your Rights Under data protection laws, you have the right to:
Access your personal data.
Request correction or deletion of your data.
Object to certain types of data processing.
Withdraw consent for marketing communications at any time.
Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise your rights, please contact us at info@rakkas.co.uk.
Cookies and Tracking Technologies Our website uses cookies to improve functionality and user experience. By using our site, you agree to our use of cookies. You can manage cookie settings via your browser at any time.
Links to Third-Party Websites Our website may include links to third-party websites. We are not responsible for the privacy practices of these websites, so we encourage you to review their policies separately.
Marketing Communications If you opt in, we may send you updates about events, menu launches, and exclusive offers. You can unsubscribe at any time by clicking the “unsubscribe” link in any of our emails or contacting us directly.
Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
Contact Us For questions regarding this Privacy Policy, please contact: Address: 369 Green Lanes, Finsbury Park, London N4 1DY
